Return Policy

All enquiries regarding returns and exchanges can be done via email at hello@maqayla.com. 

Exchanges can be done directly instore where you can check the status of the new item. Do note that you are able to exchange your items with a proof of your purchase and with the items brought back in its original condition. Sales item are non-exchangeable.

Our support team guarantees to respond you within 48 working hours. We will process tickets and respond you to in the queue order.

We emphasize greatly on quality products and encourage you to exchange your purchased items should you receive them in an unsatisfactory condition.